Have you ever found yourself confronted with rudeness and didn’t know how to respond? If so, you’ll be interested in knowing that my friend P.M. Forni has just published a book that I think you will find extremely useful. From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. Rudeness begets rudeness, and in Dr. Forni’s new book, The Civility Solution, you see what to do when confronted with bad behavior by being assertive as well as civil. In more than one hundred different solutions, we see how to break the rudeness cycle by responding to a variety of confrontations, from bullying to rude Internet behavior or the hurtful words of an insensitive family member.
Dr. Forni is an award-winning professor at Johns Hopkins University and his book, The Civility Solution: What to Do When People Are Rude, is in stores now. I recommend it highly! His previous book, Choosing Civility (2002) has sold more than a hundred thousand copies.
To order The Civility Solution, go to: http://www.amazon.com/Civility-Solution-What-When-People/dp/0312368496/ref=pd_bbs_sr_1?ie=UTF8&s=books&qid=1214334979&sr=8-1