June 27th, 2010

July is National Cell Phone Courtesy Month

by Jacqueline Whitmore

Did you know…

  • At least 91% of Americans own cell phones
  • There are more than 285 million cell phones in use in the U.S.
  • 3 out of 10 people prefer cell phones over landlines

While a majority of us experience a range of rude behaviors on a daily basis, the one transgression that seems to occur most often is accompanied by a ring tone: People talking on cell phones, in public places, in a loud or annoying manner.

Eighty-seven percent of Americans in an ABC News “20/20″ survey say they encounter that kind of gabbing at least sometimes, and a majority — 57 percent — hear it often. That takes the cake for frequency; by contrast, just under four in 10 often experience generally rude or disrespectful behavior, cursing, near-cursing or people interrupting conversations to use e-mail or cell phones.

It was this bad behavior that prompted me to come up with a remedy.  In July 2002, I officially founded National Cell Phone Courtesy Month with the intent of making cell phone users more respectful of their surroundings.  With more and more people using smart phones, Blackberries and other electronic devices these days, our society’s techno etiquette seems to be declining.

If you agree that cell phone rudeness is on the rise and would like to help eradicate this growing epidemic, please spread the word about National Cell Phone Courtesy Month.  Here are some helpful tips to share.

  1. Be all there. When you’re in a meeting, performance, courtroom or other busy area, let calls go to voicemail to avoid a disruption.  In some instances, it’s best to put your phone on silent mode.
  2. Keep it private. Be aware of your surroundings and avoid discussing private or confidential information in public. You never know who may be in hearing range.
  3. Keep your cool. Don’t display anger during a public call. Conversations that are likely to be emotional should be held where they will not embarrass or intrude on others.
  4. Learn to vibe. Use your wireless phone’s silent or vibration settings in public places such as business meetings, religious services, schools, restaurants, theaters or sporting events so that you don’t disrupt your surroundings.
  5. Avoid “cell yell.” Remember to use your regular conversational tone when speaking on your wireless phone. People tend to speak more loudly than normal and often don’t recognize how distracting they can be to others.
  6. Follow the rules. Some places, such as some restaurants or courtrooms, restrict or prohibit the use of mobile phones, so adhere to posted signs and instructions. Some jurisdictions may also restrict mobile phone use in public places.
  7. Excuse yourself. If you’re expecting a call that can’t be postponed, alert your companions ahead of time and excuse yourself when the call comes in; the people you’re with should take precedence over calls you want to make or receive.
  8. Send a text message when you want to send a quick message.  But remember not to text while having a conversation with another person.  It’s important to give others, especially clients and customers, your full, undivided attention.
  9. Watch and listen discreetly. Multimedia applications such as streaming video and music are great ways to stay informed and access the latest entertainment.  Use earphones to avoid distracting others in public areas.
  10. Don’t text and drive.  Don’t put your life or those of others at risk.  Pull over if you absolutely must send a message or wait until you reach your destination.

Do you have any other tips to add to this list?  If so, I’d love to hear from you!

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